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Technical Support
We will provide an onsite technical support agent to help you with all of your hardware, software and application issues. Simcoe IT's technical support agents are knowledgeable, licensed and insured, and are experienced in our company process and service levels.
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| Support Plans |
Hours |
Details |
Flat Rate |
| Onsite Daytime |
Mon-Sun, 6am-6pm |
1-4 Hour Window |
$75.00 /hr |
| Onsite After Hours |
Mon-Sun, 6pm-6am |
1-2 Hour Window |
$95.00 /hr |
| Prepaid Telephone Support |
Mon-Sun, 24 Hours |
Live Agents Waiting |
$1 /min |
| Monthly Maintenance Plans |
Mon-Sun, 6am-6pm |
Plans starting at: |
$250.00 /mo |
| Onsite Travel Costs |
Mon-Sun, 24 Hours |
In Simcoe County |
$1 /km |
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Prepaid Telephone Technical Support
You may not need onsite technical support as some issues can be solved in minutes on the telephone. Simply pay a low fee of only $1 per minute to
have a computer or web specialist at your disposal by calling our support hotline. Feel at ease knowing we're just a call away.
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Smart Maintenance
Simcoe IT can customize a scheduled maintenance plan that fits your company's needs. As most computers and network devices slow down with use it's a benefit to perform regular maintenance. Performing both hardware and software maintenance checks provides better security, peace of mind, and a smoother running computer and network.
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Hardware Maintenance
• Internal Parts Inspection
• Reposition all Internal Parts
• Reposition Int/Ext Power Cables
• Internal Dust & Fan Cleaning
• Nut, Bolt & Screw Check
• External System Unit Cleaning
• External Peripherals Inspection
• Network Device & Cabling Inspection
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Software Maintenance
• System Performance Inspection
• Task & Memory Checking
• Windows Security Updates
• Firewall & Anti Virus Updates
• Adware & Malware Updates
• Disk Caching & Files Cleanup
• Disk Check & Defragmentation
• Backup of Documents
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Details
Pricing does not include applicable taxes and is subject to change.
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